Shipping Policy
Thank you for visiting and shopping at RAY Lighting. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed and dispatched within 3 business days. Orders are not shipped on weekends or holidays. Most orders are delivered on business days; some orders may be delivered on weekends.
If we are experiencing a high volume of orders, dispatch may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
The customer is responsible for entering all details correctly at checkout, including name, address (including postcode), contact number and contact email. Any mistypes may result in you not receiving important information and updates, delays in processing and delivery, or delivery issues.
Shipping rates & delivery estimates
Our shipping charges are flat rate and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
| DPD Standard (mainland UK) | 1–3 business days | £4.50 (free on orders over £75) |
Delivery delays can occasionally occur.
The contact details you enter at checkout are given to the courier when the delivery is booked in. The courier will contact you directly with updates.
Shipment confirmation & Order tracking
If you require tracking details, please contact us when you place your order. The tracking number will be active within 24 hours.
Damages
RAY Lighting is not liable for any products damaged or lost during shipping. If you receive your order damaged, in the first instance please contact us. We may then recommend that you contact the courier directly to file a claim. Similarly, if your order gets lost.
Please save all packaging materials and damaged goods before filing a claim. You will also be required to photograph the packaging and the product(s).
International Shipping Policy
Shipment processing time
All orders are processed and dispatched within 5 business days. Orders are not shipped on weekends or UK holidays. Most orders are delivered on business days; some orders may be delivered on weekends.
If we are experiencing a high volume of orders, dispatch may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
The customer is responsible for entering all details correctly at checkout, including name, address (including postcode), contact number and contact email. Any mistypes may result in you not receiving important information and updates, delays in processing and delivery, or delivery issues.
Shipping rates & delivery estimates
Our shipping charges are flat rate and displayed at checkout.
If we do not ship to your country/territory, please contact us directly.
| Country / Territory | Courier | Cost (not inc. duties / taxes) |
|---|---|---|
| UK – Highlands & Islands and Offshore | DPD | £20 |
| Mainland Europe | FedEx | £25 |
| Worldwide | FedEx | £80 |
Shipment confirmation & Order tracking
If you require tracking details, please contact us when you place your order. The tracking number will be active once the shipment is booked.
Customs, Duties and Taxes
RAY Lighting is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Refusal to pay customs charges / taxes will result in the order being returned to RAY Lighting.
Refunds will not be given to customers who do not accept customs charges on their delivery.
Damages
RAY Lighting is not liable for any products damaged or lost during shipping. If you receive your order damaged, in the first instance please contact us. We may then recommend that you contact the courier directly to file a claim. Similarly, if your order gets lost.
Please save all packaging materials and damaged goods before filing a claim. You will also be required to photograph the packaging and the product(s).
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures
for returning your order.
